TeleMedicine
Posted
UX / Product
2023-2024
IDEXX / TeleMedicine
Portland
Role
Software Interaction Designer II
Platform
iPad · iOS · Tablet-first clinical app
Scope
10k+ veterinary clinics worldwide
Team
Hybrid product, Agile, Scrum
What I moved
RESUBMISSION RATE
▾44%
Fewer cases returning before a specialist could begin reading them.
CLARIFICATION REQUESTS
▾42%
Fewer back-and-forth questions per case after histories became structured.
TURNAROUND TIME
▾15%
Less time between submission and report as incomplete cases stopped stalling the queue.
CLINIC FEEDBACK
▴37
More clinics rating image scoring (in points) as useful feedback after the redesign.
role
Hundreds of veterinary clinics were relying on VetMedStat to connect them with board-certified specialists, but nearly one in five cases came back before a specialist could begin reading it. Clinics were guessing what to send. Specialists were asking the same clarifying questions on repeat. The platform had nothing to say about any of it.
Reflection
CardioPet ECG devices were already pushing cardiac traces into the same pipeline, but the software had no way to account for the human step between device capture and specialist interpretation. The fixes I built for radiology apply directly to that gap. As connected diagnostic hardware becomes standard across veterinary networks, the design challenge shifts from submission quality to workflow integration and this work positioned the platform to solve that next.
